Frequently Asked Questions
How do I login to Ellie for the first time?
To show the Ellie login page, paste your Ellie login URL (eg. myorganization.ellie.ai) in your browser's address bar. If you haven't received a first time login password, click on the "Reset password" button and enter your email address. If you don't receive a password reset shortly after, make sure your login URL is correct. If you're still unable to login to your Ellie account, you can contact our support at support@ellie.ai.
Can I export my data from Ellie?
Yes, there are several ways to do this:
You can export your entire Glossary via our Glossary export functionality. This will give you an .xlsx file with all the conceptual entities and their attributes defined in your Glossary, with all their metadata.
You can export the contents of a single model (either Conceptual or Logical) as CSV files. For Logical models, you’ll find the Export button from the model canvas. For Conceptual models, you can use the Reports functionality: create a Report containing the Conceptual models you’re interested in, and export the contents from the Report view. This is where you can also print the Report (and its models) e.g. as a PDF.
You can export the contents of a single model (either Conceptual or Logical) via our Model Export API. Detailed instructions can be found here: https://ellie.atlassian.net/wiki/spaces/ELLIE/pages/788103169
You can export the contents of the Glossary (the whole thing or parts at a time) via our Glossary API endpoints.
Can I import data to Ellie?
You can import the Glossary, i.e. conceptual entities and their attribute data into Ellie via an Excel (.XLSX) file. Find out how here.
You can import the Glossary (entirely or some parts of it) via our Glossary API endpoints.
You can import Logical Models into Ellie via our Model Import API endpoint.
Currently, importing conceptual model diagrams directly is not possible.
Where is my data stored when I use Ellie?
Ellie is a SaaS application, so all data you enter into Ellie is stored in Ellie’s own servers. These are physically located in AWS Frankfurt. See our Privacy Policy for details.
I would like to see feature X in Ellie, could you add it?
We are always interested in hearing any and all feedback and ideas for further improving Ellie. We have a product roadmap that we update on a quarterly basis (see this link for the latest roadmap update in our blog); if you have suggestions, just contact us at sales@ellie.ai or support@ellie.ai, and we’ll see if we can fit it in!